Refund policy
LEMMA 001 is digitally delivered software. This policy explains when we refund a purchase and how to ask.
01The short version
If LEMMA does not work for you and we cannot fix it, ask us for a refund and we will look at it properly. We would rather refund you than have you stuck with software you cannot use.
The refund window is 7 days from the date of purchase. Ask within that period and the cases below apply.
02Because it is digital
Delivery happens as soon as your payment is confirmed: a license key is issued and your download becomes available. Some jurisdictions treat that as the point where a general right to cancel ends. The cases below are what we will refund regardless.
03We will refund
- Duplicate purchases — you were charged twice for the same thing. We refund the extra charge in full.
- Technical inability to use the software — LEMMA does not run on a supported system, and we cannot get it working with you.
- Accidental purchase — you bought by mistake, told us within 7 days, and have not used the license.
- Charged but not delivered — payment was taken and no license or download reached you.
- Not as described — LEMMA does not do something this site says it does.
04We may not refund
- A request made more than 7 days after purchase, unless consumer law says otherwise.
- Your machine not meeting the published system requirements, where that was checkable before buying.
- A change of mind after extended use of the license.
- Purchases connected to fraud, chargeback abuse, or license sharing.
We try the web demo route first for a reason: it is there so you can see the idea before paying for it.
05How to ask
Email support@summonsound.com from the address you used at checkout. Include your order or license reference and a sentence about what went wrong. If it is a technical problem, tell us your operating system and version — we may be able to fix it faster than a refund would take.
06Timing
We aim to answer refund requests quickly. Once a refund is issued, the money is returned by the original payment method. How long it takes to appear is up to the payment provider and your bank — commonly several working days, sometimes longer for international cards.
07Your statutory rights
Nothing in this policy limits rights you have under consumer law where you live. If those rights give you more than this policy does, they apply.