—SummonSound
Support.
Four things go wrong with downloadable software: installing it, licensing it, paying for it, and it not working. Here is where each of those goes.
Installation
Getting LEMMA onto your machine.
- 01Check the supported platforms and requirements before installing.
- 02Installers are delivered from your purchase confirmation page, not from a public link.
- 03If your download link has expired, ask us to reissue it with the email you bought with.
Licensing
License keys, activation and moving between machines.
- 01Your license key is shown on your confirmation page and sent to your purchase email.
- 02A purchase grants a perpetual license to the version you bought — see the software license.
- 03Lost your key? We can look it up from the email address used at checkout.
Payments
Charges, receipts, currency and refunds.
- 01Payments are handled by our payment provider; we never see or store your card details.
- 02A charge is only confirmed once the provider notifies our server directly.
- 03Refund requests are covered by the refund policy.
Bug reports
Something is broken or behaving strangely.
- 01Tell us your operating system and version, and the LEMMA version.
- 02Describe what you did, what you expected, and what happened instead.
- 03If it involves specific footage, the clip's format and resolution helps a lot.
Contact
Email support@summonsound.com with your order email address and, if it is a bug, your platform and LEMMA version.
Commercial questions are covered by the terms, the refund policy and the digital delivery policy. Data questions are answered in the privacy policy.